What is incident management? Why we need Incident Management ?

Опубликовано: 07 Январь 2025
на канале: SoftWiz Circle

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Incidents can cause a host of problems for organizations, from temporary downtime to data loss. When done well, incident management can provide an efficient and effective way to fix all kinds of incidents with little disruption and in a way that leaves organizations more prepared for the next incident.

With roots in the IT service desk, incident management has long served as the primary interface between IT Operations (ITOps) and the end user. As technology has advanced and become more complex, so has the way organizations see incident response. It has expanded far beyond helping users fix problems to become a process for maintaining constant app uptime and accelerating continuous improvement efforts.
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Incident management is a process used by IT Operations and DevOps teams to respond to and address unplanned events that can affect service quality or service operations. Incident management aims to identify and correct problems while maintaining normal service and minimizing impact to the business.

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