0:00: Moving towards the workflows menu, you can automate replies to your customers using the templates you have already created.
0:06: For example, if a customer has a query related to pizza prices, you can add the keyword "pizza" in the if-condition settings and select the condition you want.
0:16: When you enable "send message to the chat," you will have the option to choose a message template to send to that customer.
0:24: If you don't want to reply using an existing template, you can enable the option to reply using ChatGPT.
0:33: Thanks for watching.
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