In this video, we go through four user research exercises for the Jira concept project I am working on for my design portfolio. These exercises help me to get a better understanding of our users and Jira so that I can make improvements that actually solve problems users are facing. We go through an empathy map, user personas, user problem statements, and user flow diagram.
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Video Chapters:
00:00 - Intro
1:47 - Exercises for this video
2:13 - Goals from the exercises
3:20 - Exercise #1: Empathy Map
12:28 - Exercise #2: User Personas
20:26 - Exercise #3: User Problem Statements
24:20 - Exercise #4: User Flows Diagram
33:51 - Conclusion