The art of managing the relationship with your clients with Subby Angelov | HackCast S04E07
This is HackCast S04E07. HackCast is the official HackSoft podcast, where we explore the intersection between software development & running a software development business, from an Eastern European POV - Bulgaria.
Our special guest in this episode is Subby Angelov, Senior Account Manager at Nemetschek Bulgaria. Subby is one of the OGs of the Bulgarian software industry with more than 20 years of experience. Nemetschek Bulgaria is also one of the oldest Bulgarian IT companies.
In this episode, we talk about client relationships - what do they mean, how to keep them and what's important to know about them. We also discuss why you shouldn't act upon your emotions, what the terms "just business" actually means and should you lie to your clients. 👀
Let's dive in!
🎧 Thanks to Decibel's panels, our podcast studio is a haven of sound serenity. Get your own with promo code HACKCAST10 for special savings.
🔗 Purchase in the EU: https://decibel.shop/HackSoft
🔗 Purchase in Bulgaria: https://www.decibel.bg/
Timestamps:
00:00 Intro
01:09 Meet Subby Angelov
02:39 How we met Subby
05:00 What to expect in this episode?
06:15 Client relationships - what do they mean for companies?
12:03 What is important for a successful client relationship?
16:43 The emotional battle - why you need to control your emotions?
32:12 "This is just business"
42:38 How to keep the client relationship when you're at fault? Team problems, underperforming, etc.
55:13 Let's reach 2500 subscribers!
55:32 Diplomacy & anger when solving problems
1:23:00 Do you have to lie to your clients?
1:31:30 What's the difference between customers and partners?
1:36:49 How to deal with clients not paying on time?
1:40:46 Does Subby use the modern AI tools?
1:43:42 The human side of things
1:48:05 Outro
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Find Subby on LinkedIn: / subbyangelov
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Learn more about us at:
🔸 HackSoft's website: https://www.hacksoft.io/
🔸 GitHub repository: https://github.com/HackSoftware/
🔸 LinkedIn page: / hacksoft
🔸 Facebook page: / hacksoftofficial
🔸 Twitter profile: / hacksoft_
🔸 Instagram profile: / wearehacksoft
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🔸 Apple Podcasts - https://podcasts.apple.com/us/podcast...
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The music in the video is on behalf of:
🔸Artlist - https://artlist.io/
