Conversational Search - AI Innovations for Enhanced User Interaction
на канале: Drupal 4 Gov
From Challenges to Solutions: Building an AI-Driven Chatbot for Martin County
Martin County Florida and Promet Source have partnered to develop a Large Language Model chatbot that stands to transform user experience by fast-tracking access to information and resources.
The AI-powered chatbot experience differs from traditional search. Instead of entering a question or keywords into a search bar and sorting through a list of pages that may or may not align with the needed information, users can interact with the chatbot in the form of a conversational dialog including the ability to ask follow-up questions.
We will explore Martin County's website enhancement through the integration of an advanced chatbot powered by Large Language Models (LLM) and AI technologies. Aimed at revolutionizing the way constituents interact with local government online resources, coupled with sophisticated prompt engineering, we will walk through efforts to improve the accuracy and user experience.
The benefit for citizens is quick access to the right information and answers. Web experiences will resemble interactions with a well-informed librarian, vs. haphazardly browsing and searching a website. The essential benefit for governments is greater administrative efficiencies due to fewer interruptions to answer citizens’ questions and help to direct them to the correct resource. A superior user experience also translates into greater trust in the public sector entity’s ability to solve problems and leverage leading-edge technologies to serve constituents.
In this session, attendees will learn:
Build an AI-powered chatbot works via a demo of the tool.
Leverage Drupal CMS for advanced AI integrations in public sector websites.
Select and integrate LLM solutions.
Prompt-engineer a website-specific, LLM-powered chatbot.
Architect custom Drupal modules to support AI functionality, including website-specific data integration, and prompt engineering for chatbots.
Implement seamless integration of AI technologies within Drupal's architectural framework, maintaining performance, accessibility, and user experience.
Limit hallucinations of the system.
Our Speakers:
Andy Kucharski President Promet Source
Josh Estep, Senior Drupal Developer Promet Source
