Introduction FootPrints Webinar Series
0:00 Sales Introduction
4:14 FAST Introduction
6:16 Self Service and Service Catalog
17:30 IT Agent Interface
19:47 Problem
22:25 Incident
27:35 Continual Improvement
33:12 Event
33:40 Change
36:07 Preventive Maintenance
39:00 Administration
44:45 Email Notifications
46:40 Survey
47:35 Session and Licence Usage
49:55 Q&A
57:00 Conclusion
