You're, Your, It's, Its - Grammar Review for Call Center Newbies
If you're a call center newbie and you need a refresher on the difference between You're, Your, It's, and Its, this is the video for you. At the end is a quiz to test how much you understand from the lesson.
#callcenter #chatsupport #emailsupport #bpo #grammar
00:00 Intro
00:20 Lesson
02:18 Practice Quiz
04:11 Final Quiz
ANSWER KEY
1. Your, your
2. You’re, your
3. your, you’re
4. It’s (it is), your
5. Its, its
6. It’s (it has)
7. It’s (it has)
8. It’s (it has)
9. you’re
10. your
