When customers ask for a native speaker - Q&A #2
In this call center Q&A #2, I answered the following questions:
00:00 Farm View
00:48 What is the best answer if the customer wants to have an American agent after finding out that you are a Filipino?
03:47 Are you a morning person or a night owl?
04:35 What strategies did you use to meet performance metrics?
06:43 How did you manage your time and workload?
08:11 Did you participate in any professional development programs?
09:55 Can you describe the most common types of inquiries or issues you handled in your role?
12:41 How did you maintain your composure during long hours of phone-based customer service?
Credits:
Artist Name: Sarah Watson Song Name: Fly
License #: 3371985912
Project Type: shortfilm
Distribution: internet
