How Tettra Changes AI Knowledge Management
Tettra completely changes your knowledge management workflow with AI.
Ask — When a team member has a question, they search in Tettra. Kai, Tettra’s friendly AI assistant, scours existing company documents to find the answer they need, deflecting the question away from the subject matter expert. With the information easily discovered, the team member is able to complete their task and continue working without disruption.
Assign — If Kai can’t find the answer, or the answer doesn’t exist, it will assist the searcher in creating it as a question in Tettra’s intuitive Q&A system where it will be assigned to the proper subject matter expert to answer. And with notifications and reminders, Tettra ensures that questions are never left unanswered.
Verify — After a question is assigned to them, the subject matter expert can answer that question once and only once. Now, when another team member asks the question again, Kai will use its AI-powered search to pull out the verified answer. Not only does this ensure your team is using accurate information, but it saves the subject matter expert from having to answer the same question over and over again.
Use — With a knowledge base full of verified, discoverable information, your team will be able to use Tettra’s AI-powered knowledge management system to easily find answers, meaning knowledge managers will only have to answer a question once, and only once.
Learn more: https://tettra.com/article/ai-knowled...
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