Agent, Power Virtual Agent - Episode 2: Understanding Topics (PVA)
Hello Everyone
Hope you’re all keeping safe. For information on how to keep yourself safe from COVID-19 visit https://www.who.int/emergencies/disea...
This episode of Power Virtual Agents (PVA) is about understanding ‘Topics’ in PVA.
This is for us #nocodemonkeys to leverage the power platform. Following is covered in the video:
What are topics?
How do you want the conversation to play out is completely dependent on how you are authoring topics. This is the core of your bot.
Authoring Topics
Create a topic
Design the conversation path
Trigger phrases
Suggest topics
Nodes and it’s types
Show a message
Ask a question
End the conversation
Call an action
Go to another topic
System Fallback
When your bot is unable to determine the intent of the user
See you in the next episode.
Hope it helps!
Stay safe!
