How to resolve conflicts | EQ Masterclass Chapter 12
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By using the four components of emotional intelligence that is self-awareness, self-management, social awareness and relationship management, you can resolve conflicts and manage differences effectively.
Relationship management is your EQ skill to use your awareness of emotions to manage interactions. And this includes communicating clearly, using the right choice of words, the tonality of speech and the emotions you express. High-EQ people remain cognizant of the fact that how they interact in the present determines the quality of their relationships in the future. Keeping this broader perspective during conflict helps them to focus on self-awareness, self-management and social awareness, resisting the impulse to react negatively to the other person and thereby sabotage their relationship with them.
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