How Iceland put residents first when designing new digital services | AWS Public Sector
Digital Iceland’s goal was to create a better alternative to in-person access to services, and to end reliance on manual input for paper-based applications. Leaders put the user’s needs first and worked to “simplify people’s lives”. They created accessible, standardized solutions on one platform (Island.is - https://island.is/en/o/digital-iceland), backed by the X-Road Data Exchange layer (https://x-road.global/), so all the user has to do is log in to get started. And the government gains better data, reusable solutions, savings in staff time, and happier citizens.
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