SLA Policies - Extension for VTiger
SLA Policy Extension for VTiger was designed to improve response times, accountability, when dealing with time sensitive matters. It's mostly used in support/helpdesk department, where each ticket/case has to be assigned and worked on/resolved by certain date and time. It allows administrator to create custom SLA Policy rules, which then get automatically applied to a record. For example, if a new critical gets created and does not get claimed/assigned by a user, a policy can be setup to notify the available users every 10 minutes since the ticket has been created. In addition, you can notify supervisor via email or text (workflow) 20.. 30..40.. minutes after if the ticket has not yet been worked on.
For demo, pricing and all other questions please go to the product page below.
VTiger Extension: https://www.vtexperts.com/product/sla...
VTExperts, Inc.
+1 (818)-495-5557
[email protected]
http://www.VTExperts.com
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