How to fix common issues with the Netgear Range Extender (EX5000
Netgear Range Extender (EX5000)Troubleshoot Mobile
If you're watching this, chances are you're experiencing some issues with your Netgear Range Extender. Don't worry, we're here to help. In this video, we'll walk you through some common troubleshooting steps to get your range extender back up and running.
To troubleshoot genie that continues to appear after installation:
1. Perform a network power cycle by rebooting your main router and extender.
2. Reconnect to the default WiFi network of your NETGEAR extender.
3. Open the web browser and re-run the NETGEAR extender setup wizard.
4. If the issue persists, reset the extender back to the default factory settings.
For more information, visit How to reset a NETGEAR range extender to the default factory settings?.
5. Clear the web browser's cache and recent history.
Connect your computer to the default WiFi network of your NETGEAR extender.
6. Open the web browser and configure the extender.
For more information, visit Setting up NETGEAR Wi-Fi Range Extenders.
Note: You must place the Range Extender where it can receive at least 40% of the WiFi router's signal strength.
7. Once the NETGEAR extender is successfully installed and configured, close the NETGEAR genie and try to browse.
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