Introducing Microsoft Copilot for Service: AI for ServiceNow, Salesforce, ZenDesk, Dynamics 365

Опубликовано: 17 Октябрь 2024
на канале: Lisa Crosbie

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In this video I take you through the capabilities, licensing and availability of the new Microsoft Copilot for Service, a new tool announced at Ignite 2023, that adds generative AI to your customer service system - Dynamics 365, Salesforce, Zendesk or ServiceNow. With a click and point setup, you can have an instant Copilot chat bot helping your agents find the right information in your knowledge sources, helping generate email responses and more.

Timestamps:
0:00 - Introducing Microsoft Copilot for Service
2:05 - How it works with Copilot for Microsoft 365, Outlook, and Teams
6:05 - Copilot for Dynamics 365 Customer Service
7:07 - Licensing and Availability