The North Star Framework: Tips and strategies for defining and optimizing value-based KPIs
Most product teams track a variety of KPIs. Daily active users, monthly recurring revenue, customer acquisition cost, and retention rate are just a few examples. And while these KPIs are critical to track and optimize, the most successful product teams excel because they align their goals through a focus on a central North Star Metric (NSM).
This might sound simple, but in practice it is challenging to identify the metric that best reflects the value your users get out of your company’s products or services. In this live webinar, we discussed what a North Star Metric is and how product usage analytics can help you identify, monitor, and optimize towards your company’s North Star Metric.
