Complex software failures handled right!
I've spent quite a bit of my career working on software incidents mitigation, analysis and repair. Here are 10 tips that will help you manage incidents better, recover faster and implement permanent resolutions.
▬▬▬▬▬▬ Resources & References 📕 ▬▬▬▬▬▬
Turn The Ship Around! book: https://amzn.to/440alle
▬▬▬▬▬▬ Chapters 🕐 ▬▬▬▬▬▬
00:00 - Intro
0:38 - Announcement
1:15 - Be mechanical
2:19 - Categorize the symptoms
3:24 - Zoom in, Zoom out, Zoom in again
4:20 - Mitigate by elimination
7:27 - Talk out loud
9:42 - Journal all the events
11:00 - Question everything
12:03 - No repeat incidents
13:28 - No loose ends
14:38 - Conclusion
#glichstream #softwareengineering #programming #coding
