Project deep dive: AI human augmentation for call centers - Vojtěch Kurfürst
I'll be talking about a project which I am currently part of. In essence, we're trying to address some of the issues of our customer's call center by redesigning the whole process and introducing all the new tech from the AI space: 🔹 Speech services for language transcription, translation, and synthesis. 🔹 NLU for intent detection 🔹 Sentiment analysis for.. well sentiment analysis 🔹 GPT for semantic search, summarization and answer generation Can a call center be fully automated? In this talk, I'll show you how we're approaching this project, share the main challenges and findings, and maybe even answer this question.
