The Discipline of Experience Management - U3 - The Power of Experience Management
The Power of Experience Management Course Unit 3: The Discipline of Experience Management
Join this free online course to learn about experience management (XM) and how organizations can use XM to consistently deliver the best experience. Learn what XM is, why it’s important, and outlin...
Welcome to this one week openSAP course The Power of Experience Management.
This course differs from other openSAP courses in that it will take only 1-1.5 hours to complete, and all the content is already available to you.
The course closes on Thursday, November 14 and you can earn a record of achievement and digital badge until then. This is the content you can look forward to:
Each unit includes a video lecture and a self-test. The self-tests are optional and you can repeat them as often as you like. The results will not be submitted.
Customers and employees are becoming more demanding and product lifecycles are shrinking, requiring organizations to adapt at a faster pace than ever before. Most organizations have made great strides in improving their processes and technology, but they have overlooked the human element. That’s what experience management is all about.
Experience management (XM) is an approach for delivering breakthrough results by better understanding and responding to how people think and feel. Organizations that master XM continuously learn, propagate insights, and rapidly adapt. Is this the type of organization that you want to work in?
This course describes how organizations can tap into XM to consistently deliver breakthrough experiences. Industry visionary Bruce Temkin will explain how XM can be embedded across every facet of an organization’s operations. The training will explain what XM is, why it’s important, and outline the competencies required for success.
Unit 1: The Fundamentals of Human Experience
Unit 2: Experience Management (XM) — The Path to Breakthrough Results
Unit 3: The Discipline of Experience Management
Unit 4: Six XM Competencies Every Organization Needs to Master
Unit 5: Technology Platform That Enables XM Capabilities
Unit 6: The Path to XM Maturity
Anybody interested in improving experience management (XM) in their organization
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