Customer Centric Conference 19 - Scaling Customer Centricity with Suri Ratnatunga

Опубликовано: 25 Ноябрь 2024
на канале: Unbabel

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If companies want to deliver world-class service, all agents in customer support teams must master their tasks and work together to collectively succeed. At Vimeo, the key principle to operationalizing support has been to develop and deepen specialized roles.

Learn more about how Vimeo is scaling customer centricity from Suri Ratnatunga, Senior Director of Community Support.

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Bringing together the people, tech, and ideas at the heart of CX.

The Customer Centric Conference aims to inform CX leaders, bring them together, help them grow, and shape their approach—all so that, ultimately, customers around the world have the best experience imaginable.

That’s why, on June 6, 2019, we gathered 100 of the fiercest customer advocates in Lisbon’s historic center to celebrate the ideas, technology, and especially the people who are changing the customer experience at its core.

Framed around industry trends, challenges, and opportunities, we recreated the neighborhood feel with great conversation over local food, drink, and music.

https://customercentric.unbabel.com