Network Troubleshooting || Cisco Networking Academy || Router || Lab Experiment
Troubleshooting is the process of identifying, locating and correcting problems. Experienced individuals often rely on instinct to troubleshoot. However, there are structured techniques that can be used to determine the most probable cause and solution.
When troubleshooting, proper documentation must be maintained. This documentation should include as much information as possible about the following:
The problem encountered
Steps taken to determine the cause of the problem
Steps to correct the problem and ensure that it will not reoccur
Document all steps taken in troubleshooting, even the ones that did not solve the issue. This documentation becomes a valuable reference should the same or similar problem occur again. Even in a small home network, good documentation saves hours of trying to remember how a problem was fixed in the past.
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