Application Support Manager for Unilever's Enterprise Solutions
As part of Unilever's Enterprise and Technology Solutions, the Application management team plays a key role in running our systems on a day to day basis. The Support teams are responsible for critical operations of our applications that include areas like Incident, Service request and Problem Management. This is the heart of our global operations, where Unilever managers and tier-1 supplier work together as one team to deliver a resilient application landscape that our business runs on.
On an average day, a Unilever Application support Manager should expect to:
a. Use their functional expertise in resolving IT issues that impact Unilever Business Operations
b. Engage with Suppliers to ensure delivery of services.
c. Drive various initiatives in the Application Support areas to either reduce costs or improve application availability.
Application Management supports various technology platforms like SAP and Oracle, along with bespoke applications. Application Support Manager should bring technical and functional expertise to the table, which will help guide the support teams towards issue resolution.
Apart from education background and relevant experience, this role requires an understanding of ITIL processes, techno-functional background in the application being supported; this will help priorities operations and direct focus to issues with deeper business impact and partnering with Tier1 Suppliers to deliver support capabilities. A typical goal plan of an Application Support Manager comprises of 3 general areas, to improve and ensure business process availability, reduce operational costs and lead resolution of key issues from the front. All the above need to be delivered keeping Unilever values in mind.
About Unilever's Enterprise & Technology Solutions India Centre
The Enterprise & Technology Solutions Centre (ETSC) located at Bangalore was launched in May 2012. Our unique hub employs over 3000 Unilever employees and partners and is the largest integrated technology and services hub with state-of-the-art facilities.
Our Centre has co-led a number of big transformational programs and has developed important capabilities that run critical operations resulting in a significant value delivery to the Unilever business. As well as being a cost-competitive model offering Unilever faster, effective and better quality solutions and support, Unilever offices around the world also use our centre to pilot innovations.
We draw on Hindustan Unilever's rich heritage and strengths and inspire our people to drive business growth.
