AI Call Summaries Generic vs Custom LLM AI Call Center Software

Опубликовано: 22 Июнь 2025
на канале: AeroCom Inc

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Your company has a call center, and you’re wondering if AI call summaries can help eliminate wrap time. I’m here to tell you they can help only if they’re good, if they’re not good agents have to proofread them which equals more time.

In this video, I explain what needs to happen to make it good vs bad.

Want my recommendations on the best call center software providers? Ask me today.
[email protected]
714.593.0011

Video Chapters
00:00 AI call summaries
02:41 Generic vs Custom LLM
03:13 1. Errors with transcription
03:35 2. Disfluencies in speech
03:48 3. Background noise
04:01 4. Agent vs customer dialog
04:32 Remedy: Machine Learning
05:18 Zero wrap time
05:48 Which call center software vendors are the best?

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About me (Mike) & AeroCom:

My name is Mike Smith, and I founded AeroCom, Inc. in 2003. Since then, AeroCom has grown to become one of the largest and longest-standing business telecom and cloud sales partners in the U.S. I've helped thousands of IT departments make better technology decisions in a fraction of the time, and I'm excited to do the same for your organization.

Services:
Technology design and optimization
Vendor selection

Areas of Expertise:
Cloud Phone Systems
Cloud Call/Contact Center Software
Cloud Infrastructure & Storage
Cybersecurity as a Service
SD-WAN and SASE
Business Internet Access

Contact me today for my recommendations on the technology your company needs:
(714) 593-0011 or [email protected]

Visit us at: http://www.aerocominc.com

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