O&M: How to use the OCI Generative AI powered Oracle Support Digital Assistant
OCI Observability and Management is an integrated set of OCI services that enables our customers to proactively monitor and manage multi-cloud and on-premises environments. Customers can improve performance, rapidly detect, and remediate availability and security anomalies, and accurately forecast resource needs. The solution is completely built on open technologies and AI/Machine learning, offering modern observability and complete freedom of choice and co-existence with other popular monitoring tools.
The OCI Generative AI powered Oracle Support Digital Assistant uses Retrieval-augmented generation (RAG) technology. When you ask a question on the Digital Assistant, it
dynamically retrieves, the relevant information from the extensive
Observability and Management documentation and provides you with a
contextual and precise response.
More resources:
OCI Application Performance Monitoring provides observability for end-to-end visibility and diagnosis across the entire IT environment. Using distributed transaction tracing, it connects user experiences with underlying technology to automate problem identification and diagnosis with a business-centric approach. See https://docs.oracle.com/en-us/iaas/ap....
OCI Stack Monitoring enables comprehensive monitoring of all components of your application infrastructure. It discovers the full stack including hosts, databases, application servers and more. Its interactive UI enables easy troubleshooting and uses machine learning to identify performance anomalies. It has an extensible framework which supports custom metrics and monitoring of any type of resource. See https://docs.oracle.com/en-us/iaas/st....
OCI Logging Analytics is a machine learning-based cloud service that monitors, aggregates, indexes, and analyzes all log data from on-premises and multicloud environments. It enables users to search, explore, and correlate this data to troubleshoot and resolve problems faster and derive insights to make better operational decisions. See https://docs.oracle.com/en-us/iaas/lo....
OCI Database Management provides DBAs a unified console for managing databases, on-premises or in the cloud, with comprehensive capabilities for monitoring, performance diagnostics, tuning, and administration. It uses advanced database fleet diagnostics and tuning to troubleshoot issues and optimize database and SQL performance. See https://docs.oracle.com/en-us/iaas/da....
OCI Ops Insights enables administrators to uncover performance issues, forecast consumption, and plan capacity using AI based analytics on historical system and SQL performance data. Organizations can use these capabilities to make data-driven decisions to optimize resource use, proactively avoid outages, and improve performance. See: https://docs.oracle.com/en-us/iaas/op...
Management Agent allows a management service plug-in to monitor and collect data from sources that reside on the hosts or virtual hosts where the Management Agent is installed. The Management Agent can connect to OCI directly using the Management Agent service. See https://docs.oracle.com/en-us/iaas/ma....
