Microsoft Teams Phone System: Which is Right for You? Operator Connect vs Direct Routing
An organization may choose Microsoft Direct Routing over Operator Connect for the following reasons:
1. Flexibility: Direct Routing allows businesses to choose their own SIP trunk provider and customize their call routing and features according to their needs. This flexibility can be beneficial for organizations with complex telephony requirements.
2. Integration with existing infrastructure: Direct Routing can easily integrate with an organization's telephony infrastructure, such as PBX systems or third-party applications, allowing for a seamless transition without overhauling existing systems.
3. Cost-effectiveness: Direct Routing may be more cost-effective for organizations with SIP trunking services or prefer to negotiate their own pricing with SIP trunk providers, potentially leading to cost savings in the long run.
4. Enhanced features: Direct Routing offers more advanced call features and customization options than Operator Connect, providing businesses with greater control over their telephony system and the ability to tailor it to their needs.
5. Independence from Microsoft: By choosing Direct Routing, organizations are not exclusively tied to Microsoft's infrastructure and support, giving them more autonomy and flexibility in managing their telephony services.
Organizations may choose Microsoft Direct Routing over Operator Connect for its flexibility, integration capabilities, cost-effectiveness, advanced features, and independence from Microsoft's ecosystem.
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