Introduction to Case Management | EP 2
Case Management EP 2
0:00 Introduction
0:48 Agenda
1:00 What is a Case?
2:10 Basic Setup of Case Management
2:40 Customize support setup
4:00 Setup Business hours in service Cloud
5:16 Setup support holidays
6:45 Setup case in Salesforce
10:00 Case Creation option in Salesforce
14:14 Email to Case
16:05 Setup email-to-case in Salesforce
21:30 Email to case consideration
22:51 Web To Case in Salesforce
24:00 Web-to-case demo
29:00 Web-to-case consideration
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