Odoo Apps - Helpdesk | Odoo 15
1. Key features of "Helpdesk"
Managing support tickets, including:
Allows creating Support Teams, Ticket Types to categorize customers' tickets.
Assign the ticket to each help desk team member.
Send an email to the customer when the ticket stage change.
Record the information exchange history on the Portal and Back-end view.
Manage the time to resolve tickets.
Manage customer rating.
Overall tickets report.
Integrate with other modules to record the tickets that occur during the working process and tickets from the customer.
Is the base module and can be integrated with the Website module, Live chat, CRM, Sales, Project & Timesheet.
Warning: To avoid conflicts in the process of using Viindoo's Helpdesk, you must uninstall Odoo's Helpdesk if you are using it.
2. Edition Supported
Community Edition
Enterprise Edition
Purchase this module from our Apps Store: https://erponline.vn/r/g4La
For more information about this module, you can refer to:
Overview of Helpdesk in Viindoo: https://erponline.vn/r/NjEq
User Documentation: https://erponline.vn/r/4gn4
Explore similar apps:
Helpdesk Livechat: https://erponline.vn/r/EXZm
Helpdesk & Sale Integrator: https://erponline.vn/r/t0Jd
Helpdesk Ticket Severity: https://erponline.vn/r/AaQC
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For any questions, suggestions, or requirements, reach out to us through any of the following channels:
1. Website: https://erponline.vn
2. Contact form: https://erponline.vn/contactus
2. Hotline: +84 225 730 9838
3. Address: 6th Floor, Taiyo Building, No.97 Bach Dang, Ha Ly Ward, Hong Bang District, Hai Phong City, Vietnam.
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