Maximizing Value: Automation Fuels du-Telecom's Digital Transformation
Speaker: Amr Tawfik, Customer Delivery Software Architect, Cisco
Segment: True Stories
Tags: Transformation Journey
Abstract:
du-Telecom's Digital Leap: Orchestrating Growth with Cisco's Automation
As UAE's premier service provider, du-Telecom is steering through a digital transformation to scale its services in the fast-paced SP market. Partnering with Cisco, du embarked on an automation journey, now in its fourth year, embracing a full-scale agile delivery model powered by over 80 dedicated Cisco CX professionals. With a toolkit featuring Cisco’s NSO, BPA, and SPIS, du has vastly enhanced its multi-domain network operations, slashing service delivery times and boosting efficiency. This session will explore du’s mission, Cisco’s tailored value delivery, the architecture of deployed automation solutions, and the expansive reach of automation across du’s network domains. We’ll also discuss the cultural shift to DevOps for rapid, incremental value delivery, and quantify the automation’s impact on du’s business outcomes.
