SCSM Beyond IT: How to Extend Your Service Catalog to Other Departments
You’re already using Microsoft Service Manager for your Service Catalog, experiencing the benefits of automated and centralized self-service request offerings for your IT department.
Join our System Center experts to see how you can leverage the power of your existing SCSM investment, along with Cireson, to create a one-stop shop for all service and incident requests across multiple departments, including HR, Facilities, and Marketing. Expedite resolution with dynamic request offerings and standardized routing to ensure requests go to the appropriate department. Standardize service request workflows and present each department with a customized Portal and forms, complete with relevant department details that are required.
The benefits of opening the Service Catalog outside of IT
Best practices to structure your Service Catalog for multi-department use
Examples of how to customize the Cireson Portal for Analysts and End Users
How to setup department-specific Work Item forms
Explore examples of customized Service Catalog home pages
Real world customizations from Cireson customers
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SCSM Beyond IT: How to Extend Your Service Catalog to Other Departments (EMEA)
• SCSM Beyond IT: How to Extend Your Se...
