Module 2 | Complete ITIL 4 Cetification #itservicemanagement
In this video, I have discussed, Key Concepts of IT Service Management, various terms and defination of IT service management areas such as Service, Customer, User, Cost, Rist, Output, Outcome, Utility, Warranty etc.
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Module#1 Introduction to ITIL 4: • Module 1 | ITIL 4 Certification | I...
Module#2 Key Concepts of Service Management: • Module 2 | ITIL 4 Certification | Key...
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