Optimizing Feedback: Asking the Right Questions for Improved Outcomes
Feedback and critique are indispensable tools for product designers. When used effectively, they leverage the collective power of differing viewpoints to directly improve design quality. Use them poorly, however, and you’ll not only lose out on design quality—you’ll lose out on creating the emotionally safe environment necessary for creative innovation.
Asking intentional, thoughtful questions can help you keep your empathetic curiosity whenever you’re giving or receiving feedback. Pair the questions with attentive listening, and you’ve got the recipe for a valuable feedback session.
Cliff will talk about using the right questions to give and receive feedback in kindness, and discuss how to process unthoughtful or unhelpful critique with self-compassion.
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