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Conflict Management is particularly useful for Major Incident Managers. Major Incidents are past paced, often high stress, and occurrences of conflict can be high. Major Incident Managers must master the 5 styles of conflict management so that they understand their options to effectively navigate conflicts.
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MIM® is the professional body dedicated to developing, managing and delivering our qualifications in The Global Best Practice IT Major Incident Management®. We work with leading organisations around the world to unleash their talent and effectiveness. We are shaping the future of Major Incident Management. With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.
Adam Norman is the Founder and CEO at MIM®. He is the world’s leading expert in The Global Best Practice IT Major Incident Management®.
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