What's New for Conversational Interfaces in Tokyo - Virtual Agent and Agent Chat
Learn about the latest features for Conversational Interfaces in the ServiceNow Tokyo release. We cover Virtual Agent, Agent Chat, and Advanced Work Assignment. We also show off demos for new features like Sidebar, a new collaborative chat tool, and Interactive Voice Response (IVR).
Chapters:
0:00 - Introduction
0:31 - What's new in Virtual Agent
3:54 - Introducing Interactive Voice Response
5:32 - What's new in Advanced Work Assignment
7:34 - What's new in Agent Chat
8:04 - Introducing Sidebar in Tokyo
11:02 - Demo: Language detection and translation for Virtual Agent
12:55 - Demo: Interactive Voice Response for Virtual Agent
14:21 - Demo: Sidebar
Virtual Agent & NLU Community forum: https://community.servicenow.com/comm...
https://www.servicenow.com/
