How to Create a DIY IT Helpdesk for Free SmartSuite Tutorial
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As your business grows, so does the volume of client interactions. If you’re feeling overwhelmed by the number of customer queries in your inbox, it’s likely time to start evaluating helpdesk options.
In this video, ProcessDriven CEO Layla Pomper demonstrates how to set up a simple yet customized customer support ticket solution using SmartSuite.
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Here's what we'll cover:
00:00 Introduction
00:51 You don't need fancy software
02:02 Example Helpdesk
03:25 You don't need to be tech-savvy
04:06 Customize your Solution
05:45 Do I need all the bells and whistles?
07:34 Incorporate email with SmartSuite
11:47 Incorporate AI with SmartSuite
14:31 Use SmartSuite Views to organize your work
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