Fix an error occurred while processing your request in Xbox
Fix an error occurred while processing your request in Xbox
To fix the error while processing your request on Xbox, you can try the following:
Review the account that’s signed in to the console. If you need to switch the account, select Add or switch. Choose the correct profile to sign in, and then go to the Store to continue making your purchase.
Check your credit card is up to date on the Payment options page.
Check you don't have any subscription payments overdue on the Services page.
Check your account is not temporarily suspended.
Check if your Xbox account is suspended.
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