Hendersonville Begins SeeClickFix Program
The City of Hendersonville is rolling out a new program that will make it simple for citizens to report issues and have them resolved. The program, called SeeClickFix, is a national program that is seeing great results in implemented areas. SeeClickFix can be accessed in two ways, by going to the City's website (cityofhendersonville.org) or by downloading the application to a smartphone. The program will prompt the user to report non-emergency issues using a description and specific location. Once an issue is reported, the user will receive updates about the status of the problem, and again when the problem is resolved. Reported issues and resolutions submitted by other users can also be seen. The user also has the capability to take a photo of the problem and submit it directly through the smartphone app. The app has already been used to report several issues from drainage problems to missing street signs to garbage dumped on the side of the road. Photos have also been sent to clarify several of the reported issues. Bo Ferguson, City Manager, feels that it will be beneficial to empower all residents and visitors of Hendersonville to help find problems and get them resolved."This technology opens the door for everyone to play a role in making our community better," said Ferguson. "We only have 210 employees, but we have 13,500 citizens and 26,000 water customers. By giving all those people a tool to find and report issues, we're poised to do a much better job of identifying and responding to our citizens' and customers' needs."While the program is a great way for citizens to get their concerns addressed by the City, it's also a push forward in modern communication. The idea surfaced a couple years ago when the city was looking for opportunities to provide services using new technology. Although it is a technological advancement, SeeClickFix is very a
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