Desktop support Engineer full course | desktop support engineer full tutorial | IT support Engineer
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Desktop support Engineer full course | desktop support engineer full tutorial | IT support Engineer
Introduction section :-
How to become a desktop support engineer 00:06:38
Internal parts of computer 00:13:10
What is Motherboard 00:40:57
What is Microprocessor 01:00:39
What is SMPS 01:35:07
What is Hard disk 01:50:02
What is RAM 02:28:44
How to Assembling PC 02:51:33
What is BIOS 03:04:48
How to install operating system 03:10:49
What is printer 03:15:09
What is networking 03:33:40
Networking model (workgroup vs domain) 03:42:34
What is Ip addressing 03:56:40
What is Sub netting 04:21:31
Networking cabling (network media) 04:41:48
Networking devices
How to set real time network lab 05:07:32
What is Remote Access 05:46:55
How to configure and manage outlook 06:11:34
What workgroup 06:24:09
What is routing 06:49:45
Active directory 07:03:58
Domain controller 07:15:05
Root DC 07:32:33
What is DHCP 07:59:05
Linux basic commands 08:14:43
What is vmware worktation 09:07:17
Interview questions (Q&A) 10:08:13
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A Desktop Support Engineer is responsible for providing technical assistance and support to end-users for their computer systems, software applications, and hardware devices. Their main objective is to ensure that computer systems run smoothly and efficiently to meet the needs of the organization or its clients. Here's a description of the role:
Role: Desktop Support Engineer
Responsibilities:
Provide technical support to end-users, both remotely and in-person, by troubleshooting and resolving hardware, software, and network-related issues.
Install, configure, and maintain computer systems, software applications, and peripheral devices such as printers, scanners, and routers.
Respond to user inquiries and service requests in a timely manner, ensuring effective communication and excellent customer service.
Collaborate with other IT teams to escalate and resolve complex technical issues that cannot be resolved at the desktop support level.
Create and maintain documentation, including user guides and knowledge base articles, to assist users in troubleshooting common problems and improve self-service capabilities.
Conduct regular system maintenance activities, including software updates, patches, and system backups.
Manage user accounts, permissions, and access rights in accordance with organizational policies and security standards.
Assist in the procurement and inventory management of IT equipment and software licenses.
Stay up-to-date with emerging technologies and industry trends to provide recommendations for improving the organization's IT infrastructure and support services.
Conduct user training sessions and workshops to enhance their technical skills and promote efficient system usage.
Requirements:
Proven experience as a Desktop Support Engineer or in a similar technical support role.
Strong knowledge of Windows and/or Mac operating systems, as well as common software applications and hardware components.
Familiarity with network protocols, TCP/IP, and troubleshooting network connectivity issues.
Proficiency in diagnosing and resolving hardware and software problems.
Excellent communication and interpersonal skills to effectively interact with end-users of varying technical backgrounds.
Ability to work independently and collaboratively within a team, prioritizing tasks and managing time efficiently.
Strong problem-solving and analytical thinking skills to quickly identify and resolve technical issues.
Knowledge of IT service management frameworks, such as ITIL, and experience with ticketing systems is a plus.
Relevant certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar, are desirable.
A bachelor's degree in computer science, information technology, or a related field is preferred but not always required, depending on the level of experience.
Note: This job description serves as a general overview of the typical responsibilities and requirements for a Desktop Support Engineer. Actual job descriptions may vary depending on the specific organization and its requirements.
