RICOH THETA Firmware Upgrade Usually Fixes Mobile Phone Connection Problems
Instructions on how to upgrade the firmware of your RICOH THETA using the official RICOH Desktop Application. Covers how to get the application, connect your THETA to your computer, check battery level, and start the upgrade process. If you're having problems connecting your Android or iPhone to your THETA, you should upgrade the firmware of your camera. This is the most common source of problems for connection. Tested on Google Pixel, Google Pixel 2, Motorola Moto-G 3rd generation, iPhone. Confirmed mobile app connects with Android 6.0 and Android 9.
There are known connection problems with older firmware versions.