NSO Developer Days APJC 2021: Telstra Network Transformation with Automation
Speaker: Ross Manariti, Technical Product Owner - Resource Domain & Element Management, Telstra
Abstract: Customer services across thousands of network appliances are still manually configured today. Capabilities, processes, and practices vary from platform to platform and amongst different administrative groups. This can and has led to poor customer experience, high cost of delivery & lost revenue opportunities. We decided to take a different approach to developed a multi-vendor, model-driven, highly-customizable system - capable of repeatable, predictable service and infrastructure resource configuration automation. This approach has seen us improve customer experience and standardize IT/Network interactions, enabling network services to be consumed digitally.
