Virtual Agent Academy: Migrate from Connect Support to Agent Chat
If you're still using Connect Support with ServiceNow, consider migrating to the newer and better Agent Chat capability. In this Academy, Samyuktha Reddy walks through how to set up Advanced Work Assignment and Agent Chat. We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to register and for more information! https://bit.ly/vanluacademy
Overview: 1:00
Configuration for Advanced Work Assignment and Agent Chat: 7:51
Q&A: 26:58
Helpful Resources & Links:
Virtual Agent Community - https://bit.ly/vanluservicenow
Virtual Agent Academy Playlist - • Conversational Interfaces Academy
More resources mentioned in the video:
Connect Support deprecation plan and action steps: https://www.servicenow.com/community/...
Agent Chat and AWA workshop playlist: • Agent Chat & AWA Workshop
