The Phone Calls module in Vtiger provides integration between your telephony service provider and the CRM.
When you install and integrate the Phone Calls module, you can:
1. Communicate with your customers directly from your CRM screen.
2.Contact customers directly from your desktop or laptop via different touchpoints - calls, SMS’s, or faxes.
3. Record voice transcripts.
4. Take notes in the activity section for future references
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