I have had problems with this scanner several times.
The problem is only with new cars after 2019 and this is because of the Dongle we use. This one is almost 10 years old and is no longer effective on new cars.
For a high efficiency of this software, new generation dongles should be used, but the problem is that they come stuck with glue and when you try to open it to program it, it gets destroyed.
This video is informative !